Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Phone us – 0115 932 5229, Monday to Friday from 8am to 6.00pm
- Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6.00pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Routine appointments
To request a routine appointment in the next 7 days:
- Phone us – 0115 932 5229, Monday to Friday from 8am to 6.00pm
- Visit the surgery – Speak with a receptionist, Monday to Friday from 8am to 6.00pm
- Use your NHS account – (through the NHS website or NHS App) to book a screening test of vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- By text or email
Appointments by phone, or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account – (through the NHS website or NHS App)
- Phone us – 0115 932 5229, Monday to Friday from 8am to 6.00pm
- Reply CANCEL – to your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- If you need an interpreter
- If you have any other access or communication needs
Home visits
Home visits are for patients who are housebound. If you require a home visit, we ask that you phone the surgery before 10.30am to make the request so that our emergency GP can triage and arrange a suitable visit.
A patient will be deemed to be housebound when they are unable to leave their home environment (which may include a residential care setting) through physical and/or psychological illness, this can be a temporary or permanent position. An individual will not be eligible for a home visit if they are able to leave their own home environment on their own or with minimal assistance to visit public or social recreational public services (including shopping). The ultimate responsibility to determine whether a patient requires a home visit rests with the assessing clinician. Patients assessed as not meeting the criteria for housebound will be expected to attend a clinic or surgery setting.