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Practice Management

Lorna-Jane Mackie

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Carly Widziernikow

Reception & Accessibility Manager

Carly joined Littlewick in 2015 as an administrator for the Erewash Diabetes Service.  In June 2017, Carly made a move to the new role of Reception & Accessibility Manager.  Having a strong customer service background, she is keen to improve accessibility to services within Littlewick.  The role also includes overseeing the large Reception Team and the smooth day to day running of the surgery.

Daniel Walters (m)

Systems Manager

Dan has had a varied career including working for Sainsburys and NHS Derbyshire County as well as in recruitment consultancy, general practice and also more recently as Finance Manager of nearby Kirk Hallam Community Academy. In his spare time Dan is a keen supporter of Derby County and musician. Weekends are normally spent following the football and gigging with his weddings and functions band up and down the country.

Lynne Thompson (f)

Medicines Management Technician

Lynne deals with medication related queries and would be the first port of call before contacting the GP with such queries.  Medication is updated from hospital discharge document and outpatient clinic letters.  Lynne has daily telephone appointments to discuss medications directly with patients in order to deliver safe prescribing. 

Lynne joined Littlewick Surgery in 2015 having started her career at Manor Pharmacy in Castle Donington.  Her training in Pharmacy Services was completed in the form of an NVQ with a level 3 qualification being achieved within 18 months and then an Accredited Checking Technician qualification.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
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