Please note that due to increased demand, prescription queries will be process within 72 hours.
Unless housebound, you cannot order a repeat prescription over the phone
Patients on a regular medication will require repeat prescriptions
For a safer and speedier service, repeat prescriptions are now computerised. Your doctor will have entered onto the computer what medication you are taking and each time a new prescription is written by the computer, a new request form is also generated for you to make your next request.
Repeat prescriptions have to be reviewed regularly, at least once a year by a doctor. You will be notified when you need see the doctor by the computer when you need to book an appointment. Make sure to book well in advance.
Please allow two working days (48 hours) for your prescription to be processed. Request and collection should be between Monday to Friday, 10AM - 5:30PM. (Not Saturday mornings or Wednesday Afternoons).
If you have more than one repeat prescription, please try and order all your items together. Internet or Faxed requests are also accepted.
The West Hallam surgery has a dispensary for patients who reside in that area. For these patients the prescription can be prepared and made ready for collection directly from the surgery, allowing 48 hours for the prescription to be processed.
You can either deliver or post your repeat prescription form to the surgery. If you wish for the prescription to be posted to your home address, please enclose a stamped addressed envelope. There is a special box at the reception where you can leave your prescription request without the need to queue.
Alternatively you may order online via the link at the top of this page. If you would like to register for Systmonline you can collect an application form from the surgery or download one here. You MUST provide a form of photo ID for us to be able to validate your account. For more information contact the surgery on 01159 325229 and ask for Ryan. You must be 16 or over to register with SytmOnline. If you would like to register your child then you need to provide your own details and we will give you additional access rights to manage your child’s medication/appointments.
Please plan your requirements ahead, particularly during school holidays.
Important information about all medicines containing Tramadol
There have been some important changes to the way we prescribe any medication containing Tramadol. Please read the PDF document below to find out about these changes.
New law on driving having taken certain drugs
Through various media outlets, you may have heard about a new law that has come into place regarding driving whilst taking certain drugs.
If you are concerned this may affect you, read the document provided below, which should answer any questions you may have.
Drug Driving Law
Disposal of Old Medicines
If you have any old medicines or dressings that you no longer need we would advise you to take them to your local chemist for disposal.
Please do not hand them into the surgery as unfortunately we cannot dispose of them ourselves.